MediaTek Genio Expert Support

Blocked on MediaTek Genio?
We know where the docs end.

MediaTek Genio is powerful hardware with sparse community support and thin public documentation. If you found us from the Genio developer forums, you're talking to people who've been inside these boards — board bring-up, CSI cameras, GStreamer pipelines, APU deployment.

We respond in under 2 hours. A 15-minute call is enough to tell you exactly what's blocking you.

What we fix on MediaTek Genio

Custom carrier boards and reference designs across the full Genio lineup

Genio 1200
Flagship — octa-core A78/A55, GPU, APU, 5G
Genio 700
Industrial — octa-core, APU, multi-camera
Genio 500
Mid-range — hex-core, camera, multimedia
Genio 350
Entry — quad-core, IoT, cost-optimized

Board bring-up on Genio 1200, 700, 500, 350

Not booting, kernel panic, power sequencing failures, BSP configuration issues on custom carrier boards.

MIPI CSI-2 camera bring-up

Sensor not detected, V4L2 driver failures, I2C initialization errors, no frames from camera pipeline.

MIPI DSI display bring-up

Display not detected, backlight not enabling, panel initialization sequence failures.

GStreamer multimedia pipeline

Hardware-accelerated encode/decode on Genio. Latency, frame drops, pipeline reliability issues.

APU and NeuroPilot model deployment

Model conversion failures, APU inference not triggering, latency not meeting targets.

Yocto BSP and build system

Custom BSP layer integration, recipe failures, SDK configuration, kernel patching.

Linux kernel driver development

Custom peripheral drivers for Genio. I2C/SPI devices, GPIO expanders, power management.

DVFS and power management

Thermal throttling under load, power domain configuration, CPU/GPU frequency scaling issues.

How it works

01

15-minute call

Tell us what's broken. We'll identify the root cause category and whether we've seen it before — usually in the first call.

02

Proof Sprint

Fixed bid, 7–14 days. If it's not resolved, keep everything we built and pay nothing. If we're late, you get 50% off.

03

Your team ships

Full IP transfer — all code, configs, and documentation are yours. Your team can maintain and extend independently.

Zero-Risk Guarantee

Not satisfied after two weeks? Keep everything we built. Pay nothing.

We only take engagements we're confident we can deliver. That's why the guarantee is real.

< 2 hrs

Response time on every inquiry

7 days

Typical board bring-up delivery

100%

IP transferred on completion — you own everything

Book a free 15-minute call

No commitment. We'll tell you exactly what's wrong and whether we can fix it.

Or email us directly: admin@proventusnova.com